PDF What to Say to a Porcupine 20 Humorous Tales That Get to the Heart of Great Customer Service
You can download in the form of an ebook: pdf, kindle ebook, ms word here and more softfile type. PDF What to Say to a Porcupine 20 Humorous Tales That Get to the Heart of Great Customer Service, this is a great books that I think are not only fun to read but also very educational.
Book Details :
Published on: 2008-06-12
Released on: 2008-06-12
Original language: English
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service. Bear with Me: One grizzly bear's honey shop undergoes an amazing transformation when he discovers a better way to greet his customers. What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a lesson on handling difficult customers in a positive, constructive manner. Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive, this is a guide for anyone involved in customer service. Download What to Say to a Porcupine: 20 Humorous Tales ... ... What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great ... 20 Humorous Tales That Get to the Heart of Great Customer Service ... What To Say To A Porcupine 20 Humorous Tales That Get To ... What To Say To A Porcupine 20 Humorous Tales That Get To The Heart Of Great Customer Service what to say to a porcupine 20 humorous tales that get to the heart of ... What to say to a porcupine : 20 humorous tales that get to ... What to say to a porcupine : 20 humorous tales that get to the heart of great customer service. ... entertaining tales. What to Say to a Porcupine ... What to Say to a Porcupine: 20 Humorous Tales That Get to ... The Paperback of the What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service by ... What to Say to a Porcupine uses the ... What to Say to a Porcupine: 20 Humorous Tales That Get to ... What to Say to a Porcupine: 20 Humorous Tales That Get to the ... What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. What to Say to a Porcupine: 20 Humorous Tales That Get to ... What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great ... 20 HUMOROUS TALES THAT GET TO THE HEART OF GREAT CUSTOMER SERVICE is a fun ... What To Say To A Porcupine: 20 Humorous Tales That Get To ... What To Say To A Porcupine has 21 ratings and 11 ... Great customer service: 1) ... 20 Humorous Tales That Get To The Heart Of Great Customer Service as Want ... What To Say To A Porcupine 20 Humorous Tales That Get To ... What To Say To A Porcupine 20 Humorous Tales That Get To The Heart Of Great Customer Service PDF Document What to say to a porcupine 20 humorous tales that ...
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